Terms of service

TERMS & CONDITIONS

Last updated: August 2026

Welcome to My Beautiful Sicily.

These Terms & Conditions ("Terms") govern your access to and use of the My Beautiful Sicily website and your purchase of products from My Beautiful Sicily.

Please read these Terms carefully before using our website or placing an order.

By accessing our website or placing an order, you agree to these Terms, subject to any mandatory rights that cannot legally be excluded or restricted.

1. ABOUT MY BEAUTIFUL SICILY

The website and online store are operated by:

My Beautiful Sicily SRLS
Registered Office: Via XXV APRILE 25, AUGUSTA
Italy
VAT / Partita IVA: 02204870899
REA: SR - 488889

Email: asia@my-beautiful-sicily.com
Phone: +39 331 847 8472

Throughout these Terms, "My Beautiful Sicily", "we", "us", and "our" refer to My Beautiful Sicily SRLS.

"Customer", "you", and "your" refer to the person accessing our website or purchasing products from us.

2. ACCEPTANCE OF THESE TERMS

By accessing our website, creating an account, or placing an order, you confirm that you have read and understood these Terms and agree to be bound by them.

If you do not agree with these Terms, please do not use the website or place an order.

Nothing in these Terms is intended to exclude, restrict, or override any consumer right or remedy that cannot legally be excluded or limited.

3. ELIGIBILITY TO PURCHASE

By placing an order, you confirm that you have the legal capacity to enter into a binding contract.

Where required by applicable law, customers under the legal age for entering into a purchase contract must have the permission or involvement of a parent or legal guardian.

You are responsible for ensuring that the information provided when placing an order is accurate, complete, and current.

4. CUSTOMER ACCOUNTS

Where our website allows customers to create an account, you are responsible for providing accurate and up-to-date information.

You are responsible for maintaining the confidentiality of your account credentials and password.

You should notify us promptly if you become aware of unauthorised access to your account.

We may suspend or restrict an account where we reasonably believe it is being used fraudulently, unlawfully, abusively, or in violation of these Terms.

5. OUR PRODUCTS

My Beautiful Sicily specialises in handmade and artisan products, including Sicilian ceramics and related decorative products.

We make reasonable efforts to describe and display our products accurately.

Product descriptions, photographs, measurements, colours, materials, availability, and other information are provided to help customers make informed purchasing decisions.

Because many products are handmade and/or hand-decorated, individual items may naturally vary.

6. HANDMADE PRODUCTS & NATURAL VARIATIONS

Many My Beautiful Sicily products are individually handmade, hand-finished, and/or hand-decorated in Sicily.

The artisanal production process means that minor variations may naturally occur in:

Colour;
Glaze;
Brushwork;
Decoration;
Shape;
Surface texture;
Dimensions;
Placement of decorative elements;
Finish; and
Other handmade characteristics.

These variations contribute to the individual character of handmade products.

Normal artisanal variations are not automatically considered defects simply because an individual handmade product is not completely identical to another piece or to a product photograph.

This provision does not apply to genuine defects, significant non-conformity, shipping damage, or products that have been incorrectly supplied.

7. PRODUCT PHOTOGRAPHS, COLOURS & DISPLAY

We make reasonable efforts to ensure that product photographs represent our products accurately.

However, the appearance of colours may vary depending on device screens and display settings, lighting conditions, photography, natural and artificial light, glaze characteristics, firing variations, and handmade decoration.

Therefore, slight differences between the colour displayed on a screen and the physical product may occur.

Such reasonable differences do not automatically constitute a defect.

We do not intentionally misrepresent the appearance of our products.

8. PRODUCT DIMENSIONS

Product measurements displayed on our website are provided as accurately as reasonably possible.

Because many products are handmade, slight dimensional differences may occur between individual pieces.

Unless expressly stated otherwise, dimensions should therefore be understood as approximate.

Significant discrepancies that materially affect the conformity of the product will be handled in accordance with applicable consumer law.

9. PRODUCT AVAILABILITY

All products are subject to availability.

Occasionally, an item may become unavailable after an order has been placed due to stock discrepancies, production issues, damage discovered before dispatch, supply problems, or other circumstances.

If we cannot fulfil an order, we will contact the customer and provide an appropriate refund where required.

We reserve the right to discontinue or modify products offered on our website.

10. PRICES

Prices are displayed in the currency indicated on the website or at checkout.

Taxes, shipping charges, duties, or other charges will be displayed or applied according to the nature and destination of the order and applicable law.

We reserve the right to change product prices at any time before an order is placed.

A price change will not normally affect an order that has already been accepted, except in circumstances involving an obvious error or where otherwise permitted or required by law.

11. PRICING & LISTING ERRORS

Despite our efforts to maintain accurate information, occasional errors may occur in product prices, descriptions, dimensions, availability, discounts, shipping charges, or other website information.

If an order is affected by a genuine and obvious pricing or listing error, we reserve the right, to the extent permitted by law, to correct the error and cancel the affected order.

If a product is accidentally displayed at an obviously incorrect price due to a technical or administrative error, we are not automatically required to fulfil the order at the erroneous price where applicable law allows correction of the mistake.

If payment has already been collected for an order that we legitimately cancel because of such an error, the appropriate amount paid for the cancelled item or order will be refunded.

We will not intentionally use this provision to avoid honouring legitimate advertised prices or promotions.

12. PLACING AN ORDER

By placing an order, you are offering to purchase the selected product(s) subject to these Terms.

Customers are responsible for reviewing their order carefully before submitting it, including:

Product;
Quantity;
Size;
Colour;
Variant;
Personalisation or custom specifications;
Delivery address;
Contact information; and
Shipping method.

Submitting an order does not necessarily mean that we have accepted it where applicable law allows acceptance to occur later.

13. ORDER ACCEPTANCE & CANCELLATION BY US

We reserve the right, where legally permitted, to refuse or cancel an order for legitimate reasons, including:

Product unavailability;
An obvious pricing or listing error;
Payment failure;
Suspected fraud;
Unauthorised payment activity;
Delivery restrictions;
Inability to fulfil an agreed custom specification;
Legal or regulatory restrictions;
Sanctions or trade restrictions;
Technical errors; or
Other legitimate circumstances preventing fulfilment.

If we cancel an order after receiving payment and the customer is entitled to reimbursement, the appropriate refund will be issued.

Nothing in this section affects mandatory consumer rights.

14. PAYMENT

Customers must provide valid payment information and have authority to use the selected payment method.

Payments may be processed by third-party payment providers.

We may delay, suspend, or cancel an order where payment cannot be authorised or where reasonable fraud or security checks are required.

We are not responsible for additional charges imposed independently by a customer's bank, card provider, payment provider, or currency conversion service.

Nothing in this section permits My Beautiful Sicily to retain money where a refund is legally required.

15. MADE-TO-SPECIFICATION & PERSONALISED PRODUCTS

This section applies to European and International customers.

Products made to the customer's specifications, clearly personalised, or specially modified according to an individual customer's instructions are not eligible for change-of-mind cancellation, return, exchange, or refund, to the extent permitted by applicable law.

Examples may include products made or modified with:

Customer-requested names or inscriptions;
Bespoke designs;
Special decorations;
Customer-specific dimensions;
Special colour combinations outside our standard options;
Special finishes;
Customer-requested modifications;
Bespoke configurations or combinations; or
Other individual specifications requested by the customer.

Customers are responsible for carefully checking and approving custom specifications before production begins.

Once production of a made-to-specification or personalised item has begun, the order cannot be cancelled merely because the customer changes their mind.

The fact that an item is handmade or produced after an order is placed does not by itself necessarily make it personalised. This section applies where the product is genuinely made or modified according to the customer's individual specifications.

This restriction does not affect mandatory rights relating to goods that are genuinely defective, damaged, incorrectly supplied, or do not conform to the agreed customer specification.

16. SHIPPING & DELIVERY

Our separate Shipping Policy forms part of these Terms and applies to orders placed through our website.

Customers are responsible for providing complete and accurate delivery information.

After shipment, customers should monitor the tracking information and reasonably cooperate with the carrier regarding delivery.

Delivery times displayed on our website or provided by carriers are estimates unless expressly guaranteed.

Carrier delays, customs procedures, adverse weather, strikes, security inspections, peak shipping periods, and other circumstances outside our reasonable control may affect delivery.

Nothing in this section excludes rights that cannot legally be restricted.

17. DELIVERY TRACKING & PROOF OF DELIVERY

When available, customers will receive tracking information after dispatch.

Where a delivery dispute occurs, relevant evidence may include:

Carrier tracking records;
Delivery scans;
Delivery photographs;
Signatures;
GPS or delivery-location information;
Carrier communications;
Delivery confirmations; and
Other relevant records.

A carrier's official "Delivered" status may be considered evidence when investigating a claim that an order was not received.

It does not automatically eliminate any mandatory consumer rights that may apply.

Customers agree to provide reasonable cooperation when a carrier or My Beautiful Sicily investigates a delivery claim.

18. CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, import taxes, tariffs, brokerage fees, clearance charges, or other governmental charges.

Unless the product page, checkout, or order specifically states that duties and/or taxes are included or prepaid, such charges are the responsibility of the recipient/customer.

Where My Beautiful Sicily expressly states that duties or taxes are included, prepaid, or shipped using a duties-paid service, the terms applicable to that specific order will apply.

My Beautiful Sicily does not control the amount or timing of charges imposed by customs authorities or governmental agencies.

Refusal to pay applicable customs or import charges does not automatically constitute an approved cancellation or return.

Our Shipping Policy and Returns & Refund Policy provide further information regarding refused and returned shipments.

19. RETURNS & REFUNDS

Our separate Returns & Refund Policy forms part of these Terms.

Return rights and procedures may differ depending on whether the customer is located within the European Union or outside the European Union.

For eligible European change-of-mind returns, the customer is responsible for the direct return shipping cost where permitted by applicable law and where properly informed.

International / Non-EU voluntary returns are subject to the conditions stated in our Returns & Refund Policy.

Made-to-specification and personalised products are subject to the restrictions described in Section 15.

Nothing in these Terms or our Returns & Refund Policy limits mandatory consumer rights that cannot legally be excluded.

20. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If a product arrives damaged, appears genuinely defective, or you believe you received an incorrect item, please contact us as soon as possible.

For shipping damage, we recommend contacting us preferably within 48 hours of delivery so that we can promptly investigate the matter and, where applicable, submit a carrier or insurance claim.

We may reasonably request photographs showing:

The product;
The damage or defect;
The complete item;
The outer shipping carton;
Internal protective packaging;
The shipping label; and
Other relevant information.

Customers should not discard the damaged item, shipping carton, internal packaging, protective materials, or shipping label until we confirm that the investigation has been completed.

Reporting within 48 hours assists our investigation but does not remove mandatory consumer rights that cannot legally be limited by such a deadline.

The appropriate remedy for confirmed defective, damaged, incorrect, or non-conforming goods will be determined in accordance with applicable law.

21. RETURN AUTHORISATION & INSPECTION

Where we provide instructions allowing a product to be returned for inspection, such authorisation does not by itself constitute an admission that the product is defective or confirmation that a refund is automatically due.

Returned products may be inspected before the appropriate remedy is determined, subject to applicable consumer law.

We may review photographs, packaging, carrier records, communications, and other relevant evidence as part of the investigation.

22. REFUSED & UNCLAIMED SHIPMENTS

Customers should not refuse or intentionally fail to collect a shipment as a substitute for following the applicable cancellation or return procedure.

A refused or unclaimed shipment is not automatically considered an approved cancellation or return.

Where an order is returned because of circumstances attributable to the customer—including an incorrect address, refusal, failure to collect, failure to cooperate with the carrier, or refusal to pay applicable import charges—reasonable non-recoverable costs may be deducted from any refund where permitted by applicable law.

Our Shipping Policy and Returns & Refund Policy contain further details.

23. INTELLECTUAL PROPERTY

Unless otherwise stated, the website and its original content are owned by or licensed to My Beautiful Sicily and are protected by applicable intellectual property laws.

This may include:

The My Beautiful Sicily name;
Logos and branding;
Product photographs;
Lifestyle photographs;
Product descriptions;
Written content;
Graphics;
Artwork;
Videos;
Website design elements;
Catalogues;
Marketing materials; and
Product designs to the extent legally protected.

No purchase of a physical product transfers ownership of My Beautiful Sicily's intellectual property rights.

Our photographs, descriptions, graphics, branding, and other protected materials may not be copied, reproduced, republished, distributed, modified, commercially exploited, or used to advertise or sell products without our prior permission, except where permitted by law.

24. PRODUCT RESALE & COMMERCIAL USE

Purchasing a My Beautiful Sicily product does not grant the purchaser any right to reproduce the product design, branding, photographs, artwork, descriptions, or other intellectual property.

Unless otherwise agreed, products purchased through our retail website are sold for personal use, gifting, decoration, or lawful resale of the genuine physical item.

Any resale of genuine products must not falsely suggest an affiliation, partnership, sponsorship, authorised dealership, or endorsement by My Beautiful Sicily where none exists.

25. PROHIBITED USES

You may not use our website or services:

For unlawful or fraudulent purposes;
To infringe intellectual property rights;
To submit false or misleading information;
To interfere with the security or operation of the website;
To attempt unauthorised access to systems or accounts;
To distribute malicious software;
To impersonate another person;
To conduct demonstrably fraudulent purchase, return, refund, or delivery claims; or
For other activities prohibited by applicable law.

We reserve the right to take reasonable action where misuse is identified.

26. REVIEWS, PHOTOGRAPHS & USER CONTENT

Where customers are able to submit reviews, photographs, comments, or other content, the customer remains responsible for the content submitted.

You must not submit content that is unlawful, fraudulent, defamatory, infringing, threatening, malicious, or that violates another person's rights.

By voluntarily submitting content for publication on our website or associated marketing channels, you grant My Beautiful Sicily a non-exclusive permission to display and use that content for purposes reasonably connected with our business, subject to applicable law and privacy rights.

You must have the necessary rights to submit any content you provide.

27. THIRD-PARTY SERVICES & LINKS

Our website may contain links to third-party websites or use services provided by third parties, including payment providers, shipping carriers, social media services, or other technology providers.

We do not control third-party websites and are not responsible for their independent content, policies, availability, or practices.

Customers should review the applicable terms and privacy policies of third-party services where appropriate.

Nothing in this section excludes liability that cannot legally be excluded.

28. FRAUDULENT OR ABUSIVE ACTIVITY

My Beautiful Sicily reserves the right to investigate transactions or claims where there is reasonable evidence of fraud, intentional misrepresentation, duplicate claims, manipulated evidence, abusive chargebacks, false non-delivery allegations, or other abusive conduct.

Where reasonably necessary and legally permitted, we may provide relevant order, payment, shipping, tracking, delivery, photographic, return, or communication records to:

Payment processors;
Banks or card providers;
Marketplaces;
Shipping carriers;
Insurers;
Fraud-prevention providers; or
Competent authorities.

Nothing in this section restricts a customer's legitimate right to dispute a transaction or exercise statutory consumer rights.

29. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, My Beautiful Sicily will not be liable for indirect, incidental, special, or consequential losses that were not reasonably foreseeable when the contract was formed.

Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or limited.

In particular, nothing in these Terms is intended to exclude mandatory consumer protections or liability that applicable law prohibits us from excluding.

30. EVENTS OUTSIDE OUR REASONABLE CONTROL

We are not responsible for delays or failures caused by events outside our reasonable control, to the extent permitted by applicable law.

Such events may include:

Natural disasters;
Severe weather;
Fire or flooding;
War or civil disturbance;
Government restrictions;
Customs disruption;
Strikes;
Carrier disruption;
Transportation interruption;
Supply-chain disruption;
Power or communications failures; or
Other comparable circumstances outside our reasonable control.

Where such an event affects an order, we will take reasonable steps appropriate to the circumstances.

Mandatory consumer rights remain unaffected.

31. SUSPENSION OR TERMINATION OF WEBSITE ACCESS

We may suspend or terminate access to customer accounts or portions of our website where reasonably necessary because of:

Breach of these Terms;
Fraud or suspected fraud;
Security concerns;
Unlawful activity;
Abuse of our website or services; or
Technical or operational requirements.

Termination of website access does not eliminate rights or obligations relating to orders already placed, except as permitted by law.

32. PRIVACY & PERSONAL DATA

Personal information is processed in accordance with our Privacy Policy and applicable data-protection law.

Customers should review our Privacy Policy for information about how personal data is collected, used, stored, and shared.

Where necessary to fulfil an order, relevant information may be provided to payment providers, shipping carriers, customs authorities, service providers, or other parties involved in processing and delivering the order, subject to applicable law.

33. GOVERNING LAW

These Terms and contracts for purchases made through our website are governed by the laws of Italy, subject to applicable conflict-of-law rules and mandatory consumer protections.

If you are a consumer, this choice of law does not deprive you of mandatory consumer protections that apply to you and cannot legally be excluded by contractual agreement.

34. DISPUTES & CONSUMER RIGHTS

If a problem arises with an order, we encourage customers to contact My Beautiful Sicily first so that we have an opportunity to investigate and resolve the matter.

Nothing in these Terms prevents a consumer from using rights, remedies, courts, authorities, or dispute-resolution mechanisms available under applicable mandatory law.

Nothing in these Terms requires a consumer to waive rights that cannot legally be waived.

35. SEVERABILITY

If any provision of these Terms is determined by a competent authority or court to be invalid, unlawful, or unenforceable, that provision will apply only to the extent legally permitted.

The remaining provisions will continue in effect.

36. NO WAIVER

If My Beautiful Sicily does not immediately exercise or enforce a right available under these Terms or applicable law, this does not automatically constitute a waiver of that right.

37. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, website, services, legal requirements, or operational practices.

The updated version will be published on our website with an updated revision date where appropriate.

Unless required by law, changes to these Terms will not retrospectively alter the contractual terms applicable to an order already placed.

The Terms applicable when an order is placed will generally govern that transaction, subject to mandatory law.

38. ENTIRE AGREEMENT

These Terms, together with the policies expressly incorporated into them—including our Shipping Policy, Returns & Refund Policy, and Privacy Policy—constitute the applicable contractual terms governing use of our website and purchases from us, subject to applicable law.

If there is an inconsistency between these Terms and a specific condition expressly stated for a particular product, promotion, shipping service, or order, the more specific condition will apply to that matter to the extent legally permitted.

39. MANDATORY CONSUMER RIGHTS

Nothing in these Terms & Conditions, our Shipping Policy, or our Returns & Refund Policy is intended to exclude, restrict, or override any consumer right or remedy that cannot legally be excluded or limited.

Where any provision conflicts with mandatory consumer law applicable to a transaction, the mandatory legal requirement will apply.

The remaining provisions will continue to apply to the fullest extent permitted by law.

40. CONTACT US

If you have questions about these Terms & Conditions or an existing order, please contact:

My Beautiful Sicily SRLS
Registered Office: Via XXV Aprile 25, AUGUSTA
Italy

VAT / Partita IVA: 02204870899
REA: SR - 488889